Eircom woes
Eircom last night confirmed that a ‘catastrophic loss of internet’ was suffered by a large group of users due to what it called ’some shit or other’.
“We don’t really have the first fucking clue”, said a spokesman this morning. “All we know is that turning our super-router off, waiting 10 seconds and then plugging it back in didn’t seem to work. We even gave it a few slaps on the side like you used to do with an old telly but that didn’t fix it either. I’m not sure what else people expect us to do”.
Industry experts think the problem may be that the piece of string between the two broadband tin cans has become frayed but with a bit of luck they can fudge a solution which will see the mega-high speeds of up to 2mb restored to affected users.
This is not the first time Eircom has suffered connection problems. Last week a suspected DOS (Dragons on Switches) attack directed people looking for Facebook and MySpace to sites featuring ladyboys and members of B*Witched engaged in over-18s material, while in early January a hard drive failure saw the whole internet restored from a 1999 back-up.
“I never want to see another Times NewRoman blue link which goes purple when you click it again”, said one irate customer.
July 14th, 2009 at 9:05 am
“All we know is that turning our super-router off, waiting 10 seconds and then plugging it back in didn’t seem to work.
Did they no try running it under the Tap?
July 14th, 2009 at 9:11 am
Oh and wait until they split the company into 2 separate entities.. Eircom Networks and a Retail Wing.
Problem with your Broadband?
“You’ll have to get onto Networks for that”
“Hello,Networks,my BB is fucked!”
“Ah,you’ll have to get onto the other crowd for that,we’ve nothing to do with them anymore”
Its a brave move to completely alienate whats left of their customer base..Genius..
July 14th, 2009 at 9:14 am
Even internally it was a nightmare. So I’m told. Not that I used to work there or anything. Nu-uh.
July 14th, 2009 at 9:17 am
heh..
July 14th, 2009 at 9:25 am
Ha ha! Classic!
July 14th, 2009 at 9:38 am
Isn’t it about time they changed their name back to P&T?
July 14th, 2009 at 9:45 am
Somewhere, on a desk, lies a report handwritten on many, many sheets of A4 which explains none of this.
July 14th, 2009 at 9:54 am
Also,there is several completely pointless and unproductive meetings going on right now as we speak..
July 14th, 2009 at 9:55 am
We had a problem with a phone line in work. There was a crackle on it and it was a bit annoying but not disastrous. So we called up Eircom and they then managed to totally disconnect our broadband line and disable hunting on the main switch lines so we were plunged into a communications black hole for three days.
Stupid incompetent arseholes.
July 14th, 2009 at 10:00 am
Ha! Brilliant. Not a company I’d like to be working for at the moment, that’s for sure.
July 14th, 2009 at 10:10 am
“whole internet restored from a 1999 back-up” – heh, so true.
never ever talk to any of the support monkeys in eircom. instead, ring their complaints department where all the people who know anything hide from the public.
you might have to spend a few minutes smacking yourself in the head with a hammer while thinking about how we’re being fucked over by pretty much everyone to get to the level of punchdrunk hostility complaints expect you to have after dealing with support, but at least this way someone might fix it or you can get over not having any internet quicker
July 14th, 2009 at 10:16 am
I know a girl who used to work in their call centre and only half the phones were manned (or womanned) and people were out smoking or in the canteen having a cup of tea or off sick.
Semi state mentality alive and well.
July 14th, 2009 at 10:40 am
people were out smoking or in the canteen having a cup of tea or off sick.
Sounds like every place ive worked in,EVER..
July 14th, 2009 at 10:43 am
It’s amazing how you can get seriously fast broadband in most of Europe and eircom think 3mb is blistering. cunts
July 14th, 2009 at 11:02 am
Eircom is like a cheap whore being passed from one venture capitalist to another.
July 14th, 2009 at 11:11 am
Seriously this is clearly demonstrating that we’re living (no existing) in a complete banana republic… But if we had faster broadband, we’d realise that, and so the government keeps us stoopid with slow connection speeds. They’ll be blaming it somewhere else to avoid national shame, you’ll see. I bet the govt can blame it on those pesky North Koreans, with their banana republic envy/ search for a pancreatic cancer cure complex! Anything but incompetent Eircom.
July 14th, 2009 at 11:23 am
And for any other poor mugs out here suffering with €ircon, OpenDNS is the answer: http://www.opendns.com. On your router, change your primary and secondary DNSes from 0.0.0.0 or blank, to 208.67.222.222 and 208.67.220.220 respectively. then the problem goes away.
Write it down now!
July 14th, 2009 at 11:27 am
“Eircom is like a cheap whore being passed from one venture capitalist to another.” Yeah, and she doesn’t have a fucking clue what a teabagging is although it’s all the rage on the continent. She’ll offer ye missionary and think she has revolutionised the whoring business.
July 14th, 2009 at 12:11 pm
I got a letter from Eircom once, offering me a pogo pump, or a pogo swirl or a pump with an underground hammer, not sure what they meant but I think they were sex references.
July 14th, 2009 at 1:02 pm
The reason broadband is so bad is because none of the Fianna Failers have figured out how to make money from it yet. All they know is muck and cement blocks.
(Twenty your site is up and down like a yo yo. Are they onto you?)
July 14th, 2009 at 1:06 pm
It’s up and down?
July 14th, 2009 at 1:24 pm
Like a yo-yo.
July 14th, 2009 at 1:26 pm
I had not noticed.
July 14th, 2009 at 1:45 pm
Notny more
July 14th, 2009 at 2:09 pm
Eircom had same problem last week,but did issue an acknowledgement and apology….on their website,….now that worked I’m sure
July 14th, 2009 at 2:32 pm
Where’s Nonny?
July 14th, 2009 at 5:03 pm
I heard they have taken the Souper Douper router to the holy stump of Rathkeale for a miracle cure and the IT staff are reciting the rosary in Citywest to resolve the problem.
July 14th, 2009 at 5:41 pm
I heard that Nonny went off the join the Sacred Heart Nuns of Muff.
July 14th, 2009 at 8:32 pm
I used to work for indigo, eircom, IOL and Esat. And I can’t really remember if it was at the same time or not…
There all the same, when I was in eircom back in the dialup daze they were hacked and a team of 10 or 15 people had to ring every customer in the country to give them a new password, it took about 4 days. When I was in IOL (at the time when IOL was being wound down)the network went down for about 3 days because a cleaner had mistakingly unplugged a cable and the only guy in the company that knew about the IOL network at the time, was on holidays, and when I was in Esat builders cut through a backbone cable out at citywest, there was no resilience, so the whole network was down for best part of 2 days, in fairness to the engineers they had it fixed in 4 hours but it had taken them a day and a half to find the break, not to mention the other little anecdotes such as a customer being hit with a huge ISDN bill because there IP line had been down for 6 months and nobody had noticed, they were using ISDN as backup…oh them were and are the daze its great to see nothings changed!!
July 14th, 2009 at 9:30 pm
Mmmm… B*Witched…
July 14th, 2009 at 10:50 pm
After alienating my entire family last night after accusing them of ‘fuvking up ‘my’ computer’ by them accessing ebay, bebo, facebook etc. I spent four hours ‘fixing’ my computer, downloading this and tweaking that, I’ve changed settings I didn’t even know I had, it fixed itself after midnight. Today I’m eating humble pie. Would it be too much trouble for Eircom to have sent me a text message telling me not to tamper with any settings ? It’s not like I don’t pay them. My broadband has always seemed slower than the dial-up system.
When I went to bed last night I wondered what would happen if the Internet failed all over the world, if mobile phones stopped working and landlines failed, if TV and radio stations couldn’t tranmit a signal……probably chaos.
July 14th, 2009 at 11:43 pm
For two years with eircom in dublin 8 city centre 2004-05 they insisted we couldnt get broadband only dial up. Went with smart telecom 3 days later we had 4mb uncontended from the same exchange.
Best move ever.
July 15th, 2009 at 10:33 pm
Wednesday night, 15th. July … Eircom tits up again by the look of it.
August 27th, 2009 at 1:53 pm
I watch and listen to a debate which has not properly started about Irelands’ shit broadband service. It’s shit because the infrastructure is in place to have a half decent service but nobody thinks it’s worth their money to connect it all up and so we have the consolation of lightning fast 2mb (if you’re lucky) broadband. Why are the going to build a communications centre for example what’s the point if you’re not going to upgrade peoples’ basic broadband options. In a nutshell Eircom are SHIT!!!! and this government just doesn’t care that it’s shit.