Further to this post on March 5th complaining about NTL’s technical support and being promised a callback from a supervisor I received a voicemail from someone in NTL’s technical support.
“I believe you were looking for a call back from a supervisor. Well, let me assure you that the matter is in hand and I’ll be escalating the situation to make sure somebody calls you back ASAP!”, said the girl sounding very happy for herself.
Firstly, the problem is fixed because I went to the customer service manager when it became apparent that none of the useless cunts in NTL’s technical support were going to do anything for me.
Secondly, it has taken NTL technical support one whole month to call me back. A month. 31 days. 744 hours.
That is quite simply the worst fucking technical support response time I have ever encountered.
I would have called her back only I know I’d be told she wasn’t available and frankly I can’t be arsed. But I just thought people who might search around for NTL technical support or NTL customer service might like to find this at some stage.
Also, I have a very, very bad hangover. I hate hangovers almost as much as I hate NTL technical support.
You couldn’t resist to drink your stock of Good Friday alcohol on Thursday? Shame on you, Twenty.
Have a drink… it’s the only way.
Your experience with NTL sounds very much like my experience with eircom. We ended up getting three free months out of the deal, although I’m not sure it was worth the effort. Fuckin fuckers.
Take painkillers like the rest of us and quit moaning.
apparently they’re all the same.I had a call the other day ONE MONTH after logging a call with Digi web..needless to sat the problem was sorted by that time.
Little point in voting with our feet when we get poor service then.
DIGIWEB is the worst, Twenty. I think they have two people staffing their support line. Maybe. I waited two and a half months before I had a reply, despite dozens of telephone calls and emails. Finally I called the corporate offices in the UK and threatened to go to my solicitor if the problems weren’t resolved.
All I got there was a “Thank You We’ll Look Into It.”
I won’t renew with Digiweb.
They’re all cunts. You should all just emigrate. That’d show them.
I’m still waiting on a call from RTE Relays…..
the thing is: they don’t care. they get badly paid to sit in staid offices with horrible industrial lighting and try to strike a balance between not doing any work and not getting caught for it.
“escalating the situation,” i like that though. that’s some first rate bullshit.
I wish every (20) major issue had an Eddie Hobbs at the end of the rainbow.
had similar experience. told them they were cunts and they said there was no need to use language like that. i explained it’s the only way to get a response out of the cunts and it worked!
NTL tech support are a pathethic shower of saps. Five times I called them because our cable tv had gone belly up. They’re next available appointment to send an engineer was on the 16th April. Not much use to you when its the 20th of March. Nothing I could say or do could get us bumped up the list to have someone look at our problem…..until of course I made them put me through to accounts & told them I want to cancel my subscription. Not surprisingly I had a call from an engineer within the hour and issue was resolved two hours later (without the engineer even having to come to my apartment). 16th April my ass!
Losers.
I’vew had similar porb with NTL and am trying to get someone to deal with it. YOu don’t by any chance have a number for someone there?
I got a phone number for the main office from their webpage. At that time they had a contact listed as customer support manager. I rang him. Not sure if it’s still there. Sorry.
That’d be my advice though. Go straight to head office. The tech support managers are cretins.
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Absolute shower of usless bastards the whole lot at NTL
What can anyone say? this NTL shower are not providing the service they are being paid for. Typical call – plug out your tv – plug back in again – whats on the screen now? same sodding thing that was on when I just spent hours waiting for you to answer, had time to knit socks, read a book, also write out all my Christmas cards. What a bunch of losers. They say that they need so many calls to ‘report’ a fault, try getting through to the cretins. Don’t e mail them they just send an automated reply which means shag all.Meanwhile they are getting paid for a ‘service’ they are not able to provide, they have to be laughing at the lot of us, shower of shites.