Comments on: NTL technical support are cunts http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/ Tue, 07 Oct 2008 06:55:51 +0000 http://wordpress.org/?v=2.6 By: John Parsons http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-42250 John Parsons Mon, 14 Jul 2008 02:26:42 +0000 http://twentymajor.net/2007/03/05/827/#comment-42250 Just reading the above roared with laughter I think you should publish a book with stuff like the above I had it all with BT but their staff were sniggering cheaky pups who needed a good earful but they have improved no end over the last year or so,they have learned that people want service not shite, the penny will drop for NTL as well as the pounds roll away. Just reading the above roared with laughter I think you should publish a book with stuff like the above I had it all with BT but their staff were sniggering cheaky pups who needed a good earful but they have improved no end over the last year or so,they have learned that people want service not shite, the penny will drop for NTL as well as the pounds roll away.

]]> By: John Parsons http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-42249 John Parsons Mon, 14 Jul 2008 02:23:39 +0000 http://twentymajor.net/2007/03/05/827/#comment-42249 Just reading the above roard with laughter I think you should publish a book with stuff like the above I had it all with BT but their staff were sniggering cheaky pups who needed a good earful but they have enproved no end over the last year or so,they have learned that people want service not shite, the penny will drop for NTL as well as the pounds roll away. Just reading the above roard with laughter I think you should publish a book with stuff like the above I had it all with BT but their staff were sniggering cheaky pups who needed a good earful but they have enproved no end over the last year or so,they have learned that people want service not shite, the penny will drop for NTL as well as the pounds roll away.

]]> By: Chris http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-36480 Chris Thu, 05 Jun 2008 12:22:29 +0000 http://twentymajor.net/2007/03/05/827/#comment-36480 Had a similar problem along the lines of managers with ordering NTL brodband 2 years back, after waiting 2 weeks for the installation day, nobody arrived, rang them and after 30 odd minutes waiting apparently i never ordered broadband and there was no record of my phone call, also the girl i ordered the broadband off didnt exist in there office, asked for a manager/supervisor, "sorry there are none here at the moment" i remember laughin at the lad and said "well then fuck yahs im going to try eircom" every few months yah get the owl phone call would you like broadband, everytime i stick it to them over and over... nerve of them to keep ringing me back... all NTL customer support areas are cunts... fairplay twenty, good to see i wasnt the only one being spoofed about managers Had a similar problem along the lines of managers with ordering NTL brodband 2 years back, after waiting 2 weeks for the installation day, nobody arrived, rang them and after 30 odd minutes waiting apparently i never ordered broadband and there was no record of my phone call, also the girl i ordered the broadband off didnt exist in there office, asked for a manager/supervisor, “sorry there are none here at the moment” i remember laughin at the lad and said “well then fuck yahs im going to try eircom” every few months yah get the owl phone call would you like broadband, everytime i stick it to them over and over… nerve of them to keep ringing me back… all NTL customer support areas are cunts… fairplay twenty, good to see i wasnt the only one being spoofed about managers

]]> By: ntl employee http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-26087 ntl employee Tue, 11 Mar 2008 21:59:28 +0000 http://twentymajor.net/2007/03/05/827/#comment-26087 get a grip and leave why would you waste energy and time queing for so long being honest the more you shout and scream the more inclined we are to not help you so please take my advice and switch ye all have too much time on your hands get a grip and leave why would you waste energy and time queing for so long being honest the more you shout and scream the more inclined we are to not help you so please take my advice and switch ye all have too much time on your hands

]]> By: ClaireMonica http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-22808 ClaireMonica Sun, 10 Feb 2008 14:56:18 +0000 http://twentymajor.net/2007/03/05/827/#comment-22808 This is a copy of an email sent to customersupport@upc.ie recently..... Lets see what happens Please read below: Technical Issues - Acc No:*********** ******** *********** D5 Ph: ******** or ******* We have been without TV since we came home on Friday evening. We had planned to stay in & watch some TV......this did not happen. There was a message on screen saying that you were doing something technical & would only take few mins. We waited a few mins, a few hours & we told not to turn our box/tv off. The next morning we got ready for work & came in to find the screen Blue in colour. We always like to catch the morning news before heading off to work for the day. When we phoned the 1908 number, we got through & heard a message saying you are aware of the problem & working on it....... Great we thought, at least we'll get to see the rugby later with our pals. We had planned for our pals to come over & watch the game as we have a big TV Screen & I had prepared some food etc..... It was going to be fantastic...... When we came home at 4pm & switched on the TV the screen was still BLUE. We phoned again & heard again that you were still working on the problem you had been aware of in our specific area. We then had to head up to my Uncle's at the last minute uninvited with some pals & missed parts of the beginning of the match........!!!!!! Sporting events as you know in this country when Ireland play esp against France are very BIG events. You ruined my afternoon & evening. Sunday morning at 11am awake to find there is still a blue screen when I turn on TV!!!!!! Then at 1pm or thereabouts. The screen changes to White then Black & then the light on the box, instead of flashing green & amber as it had been, turns red. This to me would indicate that the signal has dropped off or been cut off altogether. I had planned to watch more sports today, esp English Rugby game (hopefully Italy would stuff them), but alas my afternoon is ruined again. I want to watch these games in the comfort of my own home. We phone again & get the same message. Do you actually have someone working on it? On a Sunday? Why did it get cut off? If it's only in ******* Apartments, why didn't you contact your customers (by phone) and let them know it was for the weekend, not the few minutes that had previously appeared on screen? Why don't you update your automated ph message? If you check our records you will see that we refused to pay for this service as this exact complaint occurred last year in July, I believe. I have CC'd this email to some people who will be interested in the customer/technical service you provide your customers. (Northside People & Consumer Connect) When I have put the below words into google: Chorus NTL UPC Technical Dublin It is a blog from customers about the appalling customer service you give......which I'm afraid I have to agree with. I expect to be contacted by post preferably because if you leave a message on the phones & we have to phone back we know that we will not get through, as previously experienced. Looking forward to your reply Regards **************** This is a copy of an email sent to customersupport@upc.ie recently…..
Lets see what happens
Please read below:

Technical Issues - Acc No:***********
********
***********
D5
Ph: ******** or *******

We have been without TV since we came home on Friday evening.
We had planned to stay in & watch some TV……this did not happen.
There was a message on screen saying that you were doing something technical & would only take few mins.
We waited a few mins, a few hours & we told not to turn our box/tv off.

The next morning we got ready for work & came in to find the screen Blue in colour.
We always like to catch the morning news before heading off to work for the day.
When we phoned the 1908 number, we got through & heard a message saying you are aware of the problem & working on it…….
Great we thought, at least we’ll get to see the rugby later with our pals.
We had planned for our pals to come over & watch the game as we have a big TV Screen & I had prepared some food etc…..
It was going to be fantastic……
When we came home at 4pm & switched on the TV the screen was still BLUE.
We phoned again & heard again that you were still working on the problem you had been aware of in our specific area.
We then had to head up to my Uncle’s at the last minute uninvited with some pals & missed parts of the beginning of the match……..!!!!!! Sporting events as you know in this country when Ireland play esp against France are very BIG events.
You ruined my afternoon & evening.

Sunday morning at 11am awake to find there is still a blue screen when I turn on TV!!!!!!
Then at 1pm or thereabouts. The screen changes to White then Black & then the light on the box, instead of flashing green & amber as it had been, turns red. This to me would indicate that the signal has dropped off or been cut off altogether.
I had planned to watch more sports today, esp English Rugby game (hopefully Italy would stuff them), but alas my afternoon is ruined again. I want to watch these games in the comfort of my own home. We phone again & get the same message.
Do you actually have someone working on it?
On a Sunday?
Why did it get cut off?
If it’s only in ******* Apartments, why didn’t you contact your customers (by phone) and let them know it was for the weekend, not the few minutes that had previously appeared on screen?
Why don’t you update your automated ph message?

If you check our records you will see that we refused to pay for this service as this exact complaint occurred last year in July, I believe.

I have CC’d this email to some people who will be interested in the customer/technical service you provide your customers.
(Northside People & Consumer Connect)

When I have put the below words into google:
Chorus NTL UPC Technical Dublin

It is a blog from customers about the appalling customer service you give……which I’m afraid I have to agree with.

I expect to be contacted by post preferably because if you leave a message on the phones & we have to phone back we know that we will not get through, as previously experienced.

Looking forward to your reply

Regards

****************

]]> By: Absolufab http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-21898 Absolufab Tue, 29 Jan 2008 21:51:26 +0000 http://twentymajor.net/2007/03/05/827/#comment-21898 I am happy to notice that I was not the only one to experience issues with NTL. When they have rebuilt the cable network in my area, it took a month to them to realise that they forgot to put a plug on the house. We had an appointment where nobody shown up. Then another appointment 2 weeks later. I had to call (and wait) many times. The staff is quite nice on the phone but efficiency of the service is zero. No answer to emails. Escalation goes nowhere. No sups to talk to. Chorus was the biggest shit in terms of service in ireland, NTL is getting on the same level since the merged. But when it comes to sell the broadband, they got your number and use it several times a week. It's almost harassment. I am happy to notice that I was not the only one to experience issues with NTL.

When they have rebuilt the cable network in my area, it took a month to them to realise that they forgot to put a plug on the house.

We had an appointment where nobody shown up. Then another appointment 2 weeks later. I had to call (and wait) many times.

The staff is quite nice on the phone but efficiency of the service is zero. No answer to emails. Escalation goes nowhere. No sups to talk to.

Chorus was the biggest shit in terms of service in ireland, NTL is getting on the same level since the merged.

But when it comes to sell the broadband, they got your number and use it several times a week. It’s almost harassment.

]]> By: karl http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-20485 karl Mon, 21 Jan 2008 12:21:52 +0000 http://twentymajor.net/2007/03/05/827/#comment-20485 twenty my hat goes off to you last friday our chorus went i called they told me one week to fix it that evening i spoke to the nextdoor neighbour who had his fitted that day on closer inspection the fucker who fitted it had unpluged ours what a langer he must be since friday i have called 6 times and like yourself nobody wants to talk to me fuck them! twenty my hat goes off to you last friday our chorus went i called they told me one week to fix it that evening i spoke to the nextdoor neighbour who had his fitted that day on closer inspection the fucker who fitted it had unpluged ours what a langer he must be since friday i have called 6 times and like yourself nobody wants to talk to me fuck them!

]]> By: Paul http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-20265 Paul Wed, 16 Jan 2008 19:37:01 +0000 http://twentymajor.net/2007/03/05/827/#comment-20265 That's hilarious - I did a quick google search & this is what I found. We got 3 digital boxes from NTL Chorus at home - only one of which has worked since. I have spent 2 & half days, 10 phonecalls & over 2 & a half hours on hold (with the same piece of music over & over) - only to be met on the other end by people who don't give a crap & constantly fob you off. They tell you either that you have to be transferred to someone else, ring back later or it will be fixed in up to half a day, etc, etc. They have told me that any complaints have to be sent by mail & that there are no supervisors or managers to talk to & they can't ring back because their phones only receive calls. In other words...blah, blah, blah - & you still get nowhere. So I told the last guy that I am not making anymore phonecalls - we will not be paying any money - & they can collect their crappy boxes whenever they feel like...as long as there is someone here to let them in! How can such a company survive??!! That’s hilarious - I did a quick google search & this is what I found.

We got 3 digital boxes from NTL Chorus at home - only one of which has worked since.

I have spent 2 & half days, 10 phonecalls & over 2 & a half hours on hold (with the same piece of music over & over) - only to be met on the other end by people who don’t give a crap & constantly fob you off.

They tell you either that you have to be transferred to someone else, ring back later or it will be fixed in up to half a day, etc, etc.

They have told me that any complaints have to be sent by mail & that there are no supervisors or managers to talk to & they can’t ring back because their phones only receive calls.

In other words…blah, blah, blah - & you still get nowhere. So I told the last guy that I am not making anymore phonecalls - we will not be paying any money - & they can collect their crappy boxes whenever they feel like…as long as there is someone here to let them in!

How can such a company survive??!!

]]> By: ntl legend http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-19714 ntl legend Wed, 09 Jan 2008 11:41:05 +0000 http://twentymajor.net/2007/03/05/827/#comment-19714 never a more sensible word spoken........ to quote from the fil big nothing "have you checked if your computer is on sir" never a more sensible word spoken…….. to quote from the fil big nothing “have you checked if your computer is on sir”

]]> By: Boss Hog http://twentymajor.net/2007/03/05/ntl-technical-support-are-cunts/#comment-19713 Boss Hog Wed, 09 Jan 2008 11:35:56 +0000 http://twentymajor.net/2007/03/05/827/#comment-19713 On another not, Since you seem to know so much about what they should be doing to fix your problem then how come you cant resolve it yourself...You cannot access blogs on the internet...Did you check to see if your firewall was blockin access to that page...Did you create an ecception to allow access to this page...I doubt you have...PPl always assume regardless of what the issue is that the problem is due to some1 else and not themselves...You assume that the Blog site is being blocked by the ISP...Have you tried accessing it from another computer...Have you tried access it from another network...Again i doubt you have...Why dont you check to see if your causing the issue before you go pointing fingers... On another not, Since you seem to know so much about what they should be doing to fix your problem then how come you cant resolve it yourself…You cannot access blogs on the internet…Did you check to see if your firewall was blockin access to that page…Did you create an ecception to allow access to this page…I doubt you have…PPl always assume regardless of what the issue is that the problem is due to some1 else and not themselves…You assume that the Blog site is being blocked by the ISP…Have you tried accessing it from another computer…Have you tried access it from another network…Again i doubt you have…Why dont you check to see if your causing the issue before you go pointing fingers…

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