NTL technical support are cunts
Posted in Blog by Twenty Major on March 5th, 2007
Dear NTL,
since last Tuesday I have not been able to get any blogs from blogger.com. As someone who reads a lot of blogs this is not good. I’m also not the only one experiencing this problem as you will realise if you do a quick Google search or look on boards.ie.
However, you should have realised this already as I phoned you on Wednesday to tell you about it. I spoke to a young girl on the phone who, when I explained the situation to her, advised me that she wouldn’t have a clue how to fix it and would pass on the details to ’second level’ support who would call me back that afternoon.
That evening I rang up again and spoke to a young man. He assured me that I would get a call back but that it would be on Thursday because they had a lot of calls to make. He also tried to tell me that the problem was not with NTL but with my computer even though I had already explained that blogspot.com blogs were available with a different connection. Sadly, this boy had the intelligence of shoe and no matter how well I explained what was going on he kept repeating “There are no restrictions with the NTL service”. A nicely scripted line but hardly the point. I asked him to please make sure that somebody called me on Thursday and he said he would.
So on Thursday nobody called. I rang up again and spoke to a young lady who was very polite and very nice and she said she’d pass it on as a matter of urgency. Nothing happened.
I rang first thing on Friday morning. I asked the girl if she could see a record of my calls from the previous days. Any half-decent customer service operation has a system whereby a tech can see why a customer has been calling for help.
“Is it for your credit return?”, she asked.
When I again explained the situation she told me the broadband department weren’t in until 10am but would send them an email straight away and get someone to call me as soon as they came in.
At 3pm I called back and asked to speak to a supervisor.
“I’m sorry, but there are no supervisors available”, she said straight away. Another line that techs are told to say at all times.
“Are you telling me there are no supervisors in there at all? That you and your fellow technicians are sitting around with no managers, no supervisors, no team leaders?”
“Erm, they’re all in a meeting”, she said.
I then asked for the name of a supervisor and was given one. I asked the girl to have him call me or I’d call back. I was informed by her that he was working until 8pm. By the time nobody had called me at 6pm I rang back and asked to speak to him.
“He’s not here”, the girl said.
“Well, the previous girl told me he was working till 8. Put me through to a different supervisor.”
“There are no supervisors available.”
“Stop lying to me. I know there must be at least one manager there. I want to speak to him.”
“Erm…he’s on the phone.”
“I can wait.”
*hold music*
“I’ve just spoken with the supervisor. He’ll call you back within the hour.”
“Can you please make sure that happens? I know you’re only a first line tech and the problems I’m having are not your fault so if I sound slightly frustrated and a little irate it’s just that I’ve been trying since Wednesday to speak to somebody who can help me with this problem.”
“Thank you. I’ll make sure he calls.”
He doesn’t call. Saturday morning I ring back.
“Hello, can I speak to your manager or supervisor please?”
“There are no supervisors available.”
Yaaaawn.
“What is your supervisor’s name, please?” She tells me.
“Right, well tell him that I am a very unhappy customer. Not only have I, amongst many others, had a problem with your service since Wednesday I have, after many phone calls, been unable to speak to anyone who might be capable of helping me. I have been promised a call from somebody since Wednesday and nobody has had the manners to do so. If I don’t get a call from him I will take this thing as far as I possibly can and I will ensure that his manager and his manager’s manager are aware of the complete lack of customer service you offer. Again, I’m sorry that you have to listen to an angry customer. It’s your manager’s job to deal with people like me. If you could pass on that message I would appreciate it.”
“I will, don’t worry.”
Of course nobody rang me back then I had to watch football and go out to the awards so I didn’t have time to ring back.
Now, this lack of contact with anybody other than the poor kids you have down in the call centre in Clonmel, who are spoon fed lines and lies and trained to fob customers off rather than help them, comes on top of the three emails that I sent on Wednesday advising technical support of the problem with blogspot.com blogs.
For each email I received a ‘unique tracking number’. Fan-fucking-tastic. That tracking reference is about as much use as an ashtray on a motorbike because I don’t need a unique fucking tracking number to know that you fucking cunts haven’t replied to any of those emails after 5 days.
I would also like to put on record that your supervisors are either a) never there in which case the kids you’ve hired on pissy salaries have the run of the place to themselves or b) a bunch of chicken-shit liars who are afraid to deal with customers and instead allow their young techs to face the ire of the many customers who call looking for them.
I have been nothing but polite to them because they don’t deserve my ire. You do though. You lot could easily have made things better by just calling me back and letting me explain to you exactly what the problem I, and many others, are suffering at the moment. You could then have passed it on to your network people and asked them to fix it.
Instead you have ignored me, ignored the problem, and now I am really fucking pissed off. Out of some sense of decency I have ommited the names of the supervisors but I can very easily add them in and when Google does its magic their names will forever be associated with their ignorance and ineptitude. Their obvious refusal to speak to a customer, to try and help a customer, would be grounds for dismissal in other companies. It’s like going into a cafe and asking the person behind the counter for a cup of coffee only for them to blank you completely and no matter how many times you ask they don’t pay you the slightest bit of attention.
Can you imagine how angry you’d get? Well, this is the exact same thing except they’re worse. They’re hiding behind their desks and hoping that the problem will go away.
Well, here’s some fucking news for you, cuntos. I’m not going to go away. I’m going to keep ringing. And if I don’t get to speak to a supervisor I’ll find someone higher up the food chain to deal with and I will let them know exactly who you are and how you’ve carried out your duties. And people higher up the food chain don’t like to be bothered with shit like this and by people like me. That’s why they pay you cunts.
So, I’ll have another go and contacting somebody this morning and I really, really hope that somebody can take the 5 or 10 minutes it takes for me to go over the technical issue that I have. I can’t guarantee it’ll be so short when I speak to you about your so-called ‘customer service’ though.
Talk soon.
Twenty
Update: Tuesday, 12.30pm - looks like the blogspot blogs are back.
Amazingly, less than 10 minutes after this was posted the cunts have gone and fixed it.
March 5th, 2007 at 12:16 am
Twenty, total and complete respect to you for not dumping on the front line staff. You know the score, and your crosshairs were aimed right and correctly on target at the management.
BoyokaSHA!
March 5th, 2007 at 12:23 am
1
The blogs are there but comments are still fucked. You can see them but you can’t post.
Dogz - seriously, the kids they have working there must be fresh out of school. It’d be a miserable cunt who gave them a hard time - although a couple of them could have done with a bit of a slap.
March 5th, 2007 at 12:24 am
2
TWENTY,
The guy in charge of NTL help desk is the one pictured in the background here.
http://badgas.co.uk/griffnut/australians.jpg
Hope this answers a lot of your questions, or maybe not!!
March 5th, 2007 at 3:16 am
3
Twenty as usual you are on the ball , These call centres are nothing more than holding cells for young people on bad salaries that have been given little training but are expected to answer all problems.
The ignore it and hope it will go away solution provided by NTL seems to be the best they can come up with because they have not bothered hiring anyone capable of solving the conecction problem and they had to wait for the company they have sub contracted to solve the serious tech problems. However when negotiating with this company they were too cheap to pay for the 24hour service option with same da solution and so their actual SLA allows for 7 days to pass before a fix has to be put in place.
Its like the cunts here that supply me my TV stations , With out any warning they cut all the Porn channels and gave us BBC Food instead. When I complain they simply call me a wanker in Arabic but thats the point I am not anymore.
March 5th, 2007 at 7:31 am
4
The stupid fucking cunts have only gone and broken it again.
March 5th, 2007 at 7:55 am
5
Its like the cunts here that supply me my TV stations , With out any warning they cut all the Porn channels and gave us BBC Food instead. When I complain they simply call me a wanker in Arabic but thats the point I am not anymore.
heh
March 5th, 2007 at 7:56 am
6
Jimmy Page’s Trousers » Incommunicado says:
[...] there’s precious little else to do in work). Many others are more affected than I however. Twenty Major himself has experienced the joys of trying to get something useful from NTL and is likely rocking [...]
March 5th, 2007 at 8:56 am
7
I had the full tv and broadband package from NTL, What a shower of cunts.
The technical asssistance was excellent.
“have you tried switching everything off then on again” cunts!
at one stage i was on hold long enough to get a haircut, go to the shops, have a shower and make a sandwich and a cup of coffee then they asked me to switch everything off again.
I did,Switched it off,pulled the box and fittings out and fucked the lot in the bin.
took my business elsewhere
March 5th, 2007 at 9:31 am
8
Having worked on the front line of a call centre for 2 years its really refreshing to hear people know that’s its not the first line support you need to get angry with.
if only other people knew that it makes no difference to call the poor sod who answers the phone a cunt, because its the upper management who are cunts.
March 5th, 2007 at 9:51 am
9
Have they fixed it (and broken it again) without contacting you directly?
I had something similar with BT where my boradband went down for a few days. A random test by me showed it to be back up again, and had been for half a day, but the feckless idiots hadn’t called me to tell me so.
Do NTL have some sort of monopoly in the Dublin area? Why doesn’t everyone just sign up with the competition? Or is the choice available to you much like deciding which disease-riddled whore to have sex with?
March 5th, 2007 at 9:59 am
10
Well, I have this cable package thing. I suppose I could order ADSL from someone but I’m tied into a 12 month contract with NTL so I demand satisfaction.
They more or less fixed it last night but when I got up this morning it was bollixed again.
March 5th, 2007 at 10:01 am
11
It’s same everywhere. Eirecom is getting shit with connections breaking for a couple of seconds to about 10 minutes.
NTL is not possible in my area, irish broadband doesn’t cover my area (and the landlord doesn’t want an attenna attached to the chimney.
In NL I once had a big argument with an internet provider who blocked all mail from yahoogroups. Reason: their mailserver wasn’t up for the job so they blocked the biggest provider of e-mail. Took about a week before they made that confession. And it took a month before they placed a better mailserver.
Internet providers are cunts.
March 5th, 2007 at 10:37 am
12
Last time I had a problem with NTL (no TV signal), I was on hold for two hours then got cut off as the person answered the phone.
I emailed their parent company, UPC, and within a day one of their field engineers (who are all contracted on a per-call-resolved basis, and hate the call centre as much as any customer) was on the phone wondering when he could call around.
Apparently NTL and Chorus will be rebranded UPC later this year, and they just don’t give a shite about the “good name” of either existing brand any more.
March 5th, 2007 at 10:46 am
13
I emailed my issue to a UPC address. They’re the ones that gave me the oh-so-handy tracking number.
March 5th, 2007 at 10:49 am
14
Tip for you Twenty- I had an issue with NTL last week. Moved into new house, got NTL broadband and digital. 5 days later it goes off. Call and call.The usual lines… no supervisors, no record of problem blah, blah. A week later engineer arrives, asks me if I have a long nosed pliers to fix the problem! Leaves as does not have one himself. Doesn’t come back, call for another week, ask for supervisors etc ad nauseum. Finally, went on NTL site, got name of customer ops director and called through to reception asking for him. Left voicemail for his PA threatening legal action. Sorted in 24 hours. Skip the middle man. If they can’t deal with customer care, harrass the people at the top.
March 5th, 2007 at 10:51 am
15
Good stuff, Em. Found those details.
Rang again this morning and was promised a call back. Same old story. I’ll give him till midday then I’ll ring this other guy.
March 5th, 2007 at 10:53 am
16
Fair play to ya Twenty, if I was more vocal on my webpage I probably would have written something similiar on my blog 5 years ago when I got the fob off treatment from NTL, instead I ranted to all my clients how unhappy I was with them. But seeing someone write down exactly what I went through is fantastic, and since your blog is taken so seriously by some quarters, I wish you every success on your quest for answers.
I will say I hurt them more by just telling them fuck off take their box of my gutter and shove their broadband up their arse and went with sky digital which has all channels now that NTL offer and BT Ireland for broadband. You met me on Saturday did you not notice how happy I am now that my life is better?
March 5th, 2007 at 11:06 am
17
I think Keith’s hit the nail on the head there. NTL Ireland have been divested from the NTL parent company and are now owned by UPC. UPC seem intent on running it into the ground before rebranding Chorus/NTL as UPC in the summer.
I’ll wager this current problem is UPC fucking around/upgrading their network in preparation for the relaunch and not giving two tugs of a dead dogs cock for their NTL customers. In May 2007 NTL Ireland will die and UPC emerges smelling of roses.
Check out the NTL Ireland Wikipedia entry for the details http://en.wikipedia.org/wiki/NTL_Ireland
March 5th, 2007 at 11:08 am
18
“I’ll give him till midday then I’ll ring this other guy.”
i have never looked forward to someone else’s phone call so much in my life. there, i said it.
March 5th, 2007 at 11:13 am
19
I called the head office number I found in the phone book - (01)7998500. Told the receptionist I wanted to cancel my account, gave no explanation. Straight away there was someone on the phone trying to persuade me to stay, sorted out my problem immediately (mind you, it was a billing one) and that was the end of it. Good luck!
March 5th, 2007 at 11:28 am
20
Its like the cunts here that supply me my TV stations , With out any warning they cut all the Porn channels and gave us BBC Food instead. When I complain they simply call me a wanker in Arabic but thats the point I am not anymore.
BBC food??? Delia Smith is good enuf for the job in hand!
March 5th, 2007 at 1:31 pm
21
Twenty, from many previous issues requiring contact with NTL customer support, I finally found the perfect way of dealing with them and ensuring that you
1) get to speak to the person that you wish to speak to
2) get the problem sorted with the minimum of fuss
It is simple, it occured to me just as I was calling their customer service (what an oxymoron) number and I had to listen again to the recorded greeting, and since then I have been using it with great success everytime I have to call any of these useless cunts. All you need to do is begin your conversation thus:
CSR: Good afternoon my name is poor front line fodder, welcome to piece of shit company, can I have your Customer Service number please.
YOU: Good afternoon poor front line fodder, my name is XXXX, just to let you know, I am recording this conversation for my own records.
Problem solved. No-one will hang up on you, or promise something that they know is a lie. If you ask to speak to a supervisor, or anything else, it will be sorted for you tout suite. These guys are completely stumped by this line, afraid that they might end up named in some lawsuit, or dragged in front of a manager with evidence of their nefarious activities. They also sense that such a well organised complainant should be forwarded out of their domain and straight to the higher paid muppet managing their teams.
Next time you get caught in the never ending circle of Not Available/Will call you back, just utter that little sentence to strike fear in the heart of whomever is about to spin you another story.
March 5th, 2007 at 1:58 pm
22
Digiweb Digiweb Digi”dead”! If I get my hands on either one of those lying, ignorant, uppity fuckheads I’m going to tear them a new jumper. I ordered b/band for the “super crib” 3 months ago. Three months later & not one piece off scruff or one illegal download later,what have I got?,, nothing….nothing but lies, fobbing off , cheek, attitude and a general sense that being a fucking cunt is cool/en vogue with the Digiweb staff. Id have cancelled the poxy thing only that it will now take me another 2 months to get poxy Eircom(bigger cunts) out. Digiweb have a helpdesk that goes straight through to an answering machine, to be honest its so infuriating I actually smile when the “robot whore” answers my call! I told the “bitch” Suzanne that the comical value of my dealings with Digiweb are so unbelievably crap that I’m going to give my “story” to the press. She told me that it was my prerogative to do so, In fact she used the word prerogative so quickly and smoothly she seemed more familiar with the word that that junkie fuck “Bobby Brown!” Die bastards!!
PS (please give me broadband, Ill be good, real good! Promise)
March 5th, 2007 at 4:25 pm
23
Oh yeah I know its an NTL thread but I needed a rant!
March 5th, 2007 at 4:26 pm
24
Thank you for your recent letter, it will receive immediate attention as soon as Bill and Mike come back from the Galloping Inn where they are on a conference call to China.
If you do not hear from us, then please accept our apologies and fuck off.
Cheers
NTL Management
March 5th, 2007 at 4:32 pm
25
send emails to all the fuckers on the web site ie the helpdesk, the support desk the wankdesk etc etc and CC in The northside people/southside people , the star, the herald etc and get a response like I did after 30mins!! after 3 months all it took was emailing everybody!,,result…see you fuckers in the funny pages!
March 5th, 2007 at 5:04 pm
26
It seems that your blog was the kick in the ass these cunts needed to get their asses in motion. Good for you. Any other poor fucker would be waiting until Christmas for the cunts to get around to doing something. And … Congatulations on your win ….. again.
March 5th, 2007 at 5:37 pm
27
Digiweb is just as bad as NTL. I have Digiweb satellite and might as well also have a direct lie to support.
But they never fix anyting.
Also there is a quota on downloads.
A quota!
The state of broadband in Ireland is appalling. ISDN is ten year old technology and Eircom pushes it like it was the latest.
March 5th, 2007 at 6:50 pm
28
Twenty,
The mother had the same issue with her NTL TV service. After multiple brush offs, I sent a letter to the MD of NTL. Got an immediate call out from a technician who said that any further ‘damage’ to the NTL box would have taken out the whole road!
Fair play to ya.
March 5th, 2007 at 6:54 pm
29
mastibation for the nation…..
March 5th, 2007 at 8:20 pm
30
How about an update Twenty? The suspense is killing me! Rat bastards…
March 5th, 2007 at 8:43 pm
31
No real update. It’s still broken. Spoke to someone at NTL HQ and let them know what sort of customer service I’d got. It’s in his hands now but I’d have more faith in him than the useless call centre manager cuntbag.
March 5th, 2007 at 8:45 pm
32
Blame the government, who sold the information highway to their mates, and got to parade around like Gordon Gecko while doing it. Then again, we voted for them.
Now, anyone interested in buying a river?
March 5th, 2007 at 9:25 pm
33
Ntl sub contract to a number a few companies.These guys employ a healthy portion-60% total degenerate bastards.10% well meaning individuals and 30% Polski who are hard working and honest.Each day every individual employee is given a number of jobs to fulfill.They are paid on a commission basis and must in general complete all the jobs in the day.This means that while there is a heavy delay on you’re particular job being completed, even then if a technician calls out it is at his discretion whether or not to take on the job.ie..if its complicated he fails it for having not got the correct ladders/equipment/vocation etc.He may even say the customer was not there when he arrived.This job will be given out to another team the following week and if they fail it once more it is passed to a fails team-ie ME and another poor bastard.I have called out to house and heard some jems-”the guy who was here last said he couldn’t fix it as he wasn’t insured to enter the attic…etc.All the supervisors on this end are cunts.They drive around all day giving their jobs to other teams who finish early etc.If you ring some individuals looking for assistance in the evening you may hear friendly pub banter in the background.
yours sincerely
ex summer employee de NTL
March 5th, 2007 at 9:36 pm
34
please excuse the spelling-should have done the old spell check there
March 5th, 2007 at 9:38 pm
35
Not at all. Very interesting stuff.
March 5th, 2007 at 9:39 pm
36
My TV service has been coming and going since January. They were informed immediately and booked me in for a service call. The guy’s coming out this month on the 19th. Of fucking March.
AND I can’t see these blogs either. AND the broadband and TV often goes down for a day at a time.
AND they don’t give a fuck.
AND from what I can gather the competition are not much better… fuckit I’m just getting annoyed now…
March 5th, 2007 at 10:20 pm
37
Oh, and well done on the awards…
March 5th, 2007 at 10:21 pm
38
Twenty, have you seen the official Blogger blog - where it looks like they might fix it for NTL, although no names are mentioned?
Em, since it’s on Blogspot itself, I’ll post the entry in full here:
“Blogger Status
Sunday, March 04, 2007
We’re investigating network issues between Blog*Spot and a handful of British and Irish ISPs. Apologies to those who are affected and are unable to read blogs hosted at blogspot.com. There is no known workaround at this time.
Update, 4:25PM: We’ve instituted our own network workaround for this issue, which should resolve the problem for affected users. We’re following up with the ISPs to diagnose the root problem.
Update, Monday, 9:30AM: We’re hearing further reports that this problem is not solved, and there are indications that there is a misconfiguration in the affected ISPs’ routes. We appreciate your patience as we work with them to get this fixed for good.
Posted by Pete at 11:54 PST”
March 6th, 2007 at 7:21 am
39
Oh the joys of tech support, “can I help you sir” “I cant read some blogs” “okaaaaay, can you see other sites?” “yes” “so in general your internet is working” “yes” “perhaps its god telling you to get a life???” “What?!? I want a supervisor….”
March 6th, 2007 at 7:25 am
40
NTL are the most useless shower of Gobshites that I have ever had the misfortunune to deal with. Four years I got NTL cable installed. After two days one of my neighbours who refused permission for the cable to pass his house cut it thus leaving me with no cable. NTL said that unfortunately there was nothing they could do. ‘No problem’ I said thinking that would be the end of it. Two months later I get a bill for installation of 150 euro plus two months rental of 50 euro. I duly did my civiv duty and reported the error to NTL and was assured the bill would be waived. Another two months passed, another bill and another two months rental. Again I contacted NTL and was again assured that the bill would be waived. I then stated to get phone calls from NTL credit services and was told my cable was going to be cut off. I didn’t have any fucking cable. Eventually I get a letter from a debt collection agency threatening to send somebody around to my house and court action. When I contacted them, thay were very understanding and mentioned that this wasn’t the first time that NTL fucked up like this. I still get bills from NTL which I duly ignore.
March 6th, 2007 at 12:41 pm
41
I have been trying to change my billing address with NTL, return my Digital box and pay the last bill for over a month now. Four phone calls (on hold for approximately 40 minutes each time), a letter and an email later, NTL are still posting my old address. During the last call I asked what else can I do? The fella on the end of the line suggested I write (another) letter or I would not receive my final bill. So I asked him, so my choices are, write another letter or not receive my final bill? “That’s right Mam”, he replied. I then asked, wouldn’t most customers prefer not to receive their final bill?. “That’s right Mam. Is there anything else I can help you with”?
A week later I offered one more time to pay my final bill/return digital box if they would send it to my new address. This time, the NTL employee agreed and then told me the total bill. It was much higher than usual. She then explained that they had charged me double by accident. Unfortunately, she cannot change the bill but offered to refund me once I pay the bill with the wrong amount.
I don’t think I’ll ever get off the phone to NTL.
March 6th, 2007 at 2:19 pm
42
Glad to hear it’s sorted, I was going to suggest that you resort to “Do you know who I am?” being a fancy double ‘Best Blog’ winner and all that…
March 6th, 2007 at 6:24 pm
43
The people who you talk to when you ring NTL are almost universally nice people, but the people they forward your problems on to seem to be a pack of cocksmokers. I’ve been trying to get a new digital box off them for the past two months and the best they can say is that they’ll be out in three weeks, sometime between Monday and Friday. Brilliant.
Wahey! Blogger’s back.
Bollox! It’s gone again.
No, now it’s back.
Buggering FUCK. Gone.
Back, gone, back, gone, etc, etc… Actually it seems to be back now, hopefully it’ll stay this… Bollocks.
March 6th, 2007 at 10:42 pm
44
kiss my arse u bunch of moaners join sum1 else like eircom cause der de allllll de same no tech or customer care person likes dealin with a shower of dickheads like u grow up and take an i.t class learn sumtin and den u wil be able to solve de tiny lil problems u child minded fools have NTL ROCKS AND ALWAYS WILL
March 7th, 2007 at 4:18 pm
45
“NTL ROCKS” - ??? Are NTL now using child labour?
March 8th, 2007 at 7:46 pm
46
NTL technical support are cunts (redux) » Twenty Major - Still smoking in Dublin bars says:
[...] to this post on March 5th complaining about NTL’s technical support and being promised a callback from a [...]
April 6th, 2007 at 10:03 am
47
omg get the f$*& over it aND SWITHCH STOP GIVING AND OUT AND TRY FIND A GOOD SUPPLIER IN THIS FANTSTIC TECHNICALLY MINDED COUNTRY NOT POSSIBLE GO ABUSE SOME OTHER POOR *VERY NICE PEOPLE*
NOT SO NICE NOW AM I HE HE HE HE HE HE HE
I OR ANY OTHER OF MY CO WORKERS DO NOIT GIVE A RATS ASS WHETHER YOUR TV OR BROADBAND WORKS OR NOT
DEAL WITH IT
ANY WAY MUST GO NOW AND WATCH MY LOVELY SKY TV AND MAYBE I MITE LOGG ON AGAIN LATER TO MY EIRCOM BROADBAND
TA TA LOOSERS
November 13th, 2007 at 10:03 pm
48
Does anyone know the name of a Director or manager in this outfit.
Get the media on to it and then we can have a few days satisfaction at their expense.
You can take them to the Small Claims Court and get the press in on it.
No point in going to the Dept. of Enterprise and Empoyment - they have no powers and the TDs couldn’t be bothered.
A prize to whoever finds out the name of one of the mangement clowns.
January 4th, 2008 at 10:06 pm
49
Oh you stupid sad little chap! Get a life and realise that your preciuos net connection means sooooo much to you because you are indeed…. a loser! Get a life ok, the world aint gonna end cause you cant post a fucking blog! Although it probably is the only weay anyone at all will listen to your opinions and then maybe the world would end for you? Well ether way its not Ntl’s problem cause I guess those “kids” actually do have lives and dont care that you dont? In which case you can like it or lump it as the people with lives dont care that you have none. Remind you of your school days “kid”?!!! HA Ha ha hah aha hahha ahha ahahh ahaha hahaha ahha ahhaha ahah aha ahhhah hah ahh ha ha ahha ha HA HAH HAAAA!!!!!
January 9th, 2008 at 10:20 am
50
NTL do not give a shit what u think. why dont you lube up 3 fingers and shove them up your own arse get a life
January 9th, 2008 at 11:15 am
51
well said boss hog.
its not like we are cutting off the oxegen supply to your home its the internet ps theres always joe duffy to complain to ya douche bag
January 9th, 2008 at 11:15 am
52
On another not, Since you seem to know so much about what they should be doing to fix your problem then how come you cant resolve it yourself…You cannot access blogs on the internet…Did you check to see if your firewall was blockin access to that page…Did you create an ecception to allow access to this page…I doubt you have…PPl always assume regardless of what the issue is that the problem is due to some1 else and not themselves…You assume that the Blog site is being blocked by the ISP…Have you tried accessing it from another computer…Have you tried access it from another network…Again i doubt you have…Why dont you check to see if your causing the issue before you go pointing fingers…
January 9th, 2008 at 11:35 am
53
never a more sensible word spoken…….. to quote from the fil big nothing “have you checked if your computer is on sir”
January 9th, 2008 at 11:41 am
54
That’s hilarious - I did a quick google search & this is what I found.
We got 3 digital boxes from NTL Chorus at home - only one of which has worked since.
I have spent 2 & half days, 10 phonecalls & over 2 & a half hours on hold (with the same piece of music over & over) - only to be met on the other end by people who don’t give a crap & constantly fob you off.
They tell you either that you have to be transferred to someone else, ring back later or it will be fixed in up to half a day, etc, etc.
They have told me that any complaints have to be sent by mail & that there are no supervisors or managers to talk to & they can’t ring back because their phones only receive calls.
In other words…blah, blah, blah - & you still get nowhere. So I told the last guy that I am not making anymore phonecalls - we will not be paying any money - & they can collect their crappy boxes whenever they feel like…as long as there is someone here to let them in!
How can such a company survive??!!
January 16th, 2008 at 7:37 pm
55
twenty my hat goes off to you last friday our chorus went i called they told me one week to fix it that evening i spoke to the nextdoor neighbour who had his fitted that day on closer inspection the fucker who fitted it had unpluged ours what a langer he must be since friday i have called 6 times and like yourself nobody wants to talk to me fuck them!
January 21st, 2008 at 12:21 pm
56
I am happy to notice that I was not the only one to experience issues with NTL.
When they have rebuilt the cable network in my area, it took a month to them to realise that they forgot to put a plug on the house.
We had an appointment where nobody shown up. Then another appointment 2 weeks later. I had to call (and wait) many times.
The staff is quite nice on the phone but efficiency of the service is zero. No answer to emails. Escalation goes nowhere. No sups to talk to.
Chorus was the biggest shit in terms of service in ireland, NTL is getting on the same level since the merged.
But when it comes to sell the broadband, they got your number and use it several times a week. It’s almost harassment.
January 29th, 2008 at 9:51 pm
57
This is a copy of an email sent to customersupport@upc.ie recently…..
Lets see what happens
Please read below:
Technical Issues - Acc No:***********
********
***********
D5
Ph: ******** or *******
We have been without TV since we came home on Friday evening.
We had planned to stay in & watch some TV……this did not happen.
There was a message on screen saying that you were doing something technical & would only take few mins.
We waited a few mins, a few hours & we told not to turn our box/tv off.
The next morning we got ready for work & came in to find the screen Blue in colour.
We always like to catch the morning news before heading off to work for the day.
When we phoned the 1908 number, we got through & heard a message saying you are aware of the problem & working on it…….
Great we thought, at least we’ll get to see the rugby later with our pals.
We had planned for our pals to come over & watch the game as we have a big TV Screen & I had prepared some food etc…..
It was going to be fantastic……
When we came home at 4pm & switched on the TV the screen was still BLUE.
We phoned again & heard again that you were still working on the problem you had been aware of in our specific area.
We then had to head up to my Uncle’s at the last minute uninvited with some pals & missed parts of the beginning of the match……..!!!!!! Sporting events as you know in this country when Ireland play esp against France are very BIG events.
You ruined my afternoon & evening.
Sunday morning at 11am awake to find there is still a blue screen when I turn on TV!!!!!!
Then at 1pm or thereabouts. The screen changes to White then Black & then the light on the box, instead of flashing green & amber as it had been, turns red. This to me would indicate that the signal has dropped off or been cut off altogether.
I had planned to watch more sports today, esp English Rugby game (hopefully Italy would stuff them), but alas my afternoon is ruined again. I want to watch these games in the comfort of my own home. We phone again & get the same message.
Do you actually have someone working on it?
On a Sunday?
Why did it get cut off?
If it’s only in ******* Apartments, why didn’t you contact your customers (by phone) and let them know it was for the weekend, not the few minutes that had previously appeared on screen?
Why don’t you update your automated ph message?
If you check our records you will see that we refused to pay for this service as this exact complaint occurred last year in July, I believe.
I have CC’d this email to some people who will be interested in the customer/technical service you provide your customers.
(Northside People & Consumer Connect)
When I have put the below words into google:
Chorus NTL UPC Technical Dublin
It is a blog from customers about the appalling customer service you give……which I’m afraid I have to agree with.
I expect to be contacted by post preferably because if you leave a message on the phones & we have to phone back we know that we will not get through, as previously experienced.
Looking forward to your reply
Regards
****************
February 10th, 2008 at 2:56 pm
58
get a grip and leave why would you waste energy and time queing for so long being honest the more you shout and scream the more inclined we are to not help you so please take my advice and switch ye all have too much time on your hands
March 11th, 2008 at 9:59 pm
59
Had a similar problem along the lines of managers with ordering NTL brodband 2 years back, after waiting 2 weeks for the installation day, nobody arrived, rang them and after 30 odd minutes waiting apparently i never ordered broadband and there was no record of my phone call, also the girl i ordered the broadband off didnt exist in there office, asked for a manager/supervisor, “sorry there are none here at the moment” i remember laughin at the lad and said “well then fuck yahs im going to try eircom” every few months yah get the owl phone call would you like broadband, everytime i stick it to them over and over… nerve of them to keep ringing me back… all NTL customer support areas are cunts… fairplay twenty, good to see i wasnt the only one being spoofed about managers
June 5th, 2008 at 1:22 pm
60
Just reading the above roard with laughter I think you should publish a book with stuff like the above I had it all with BT but their staff were sniggering cheaky pups who needed a good earful but they have enproved no end over the last year or so,they have learned that people want service not shite, the penny will drop for NTL as well as the pounds roll away.
July 14th, 2008 at 3:23 am
61
Just reading the above roared with laughter I think you should publish a book with stuff like the above I had it all with BT but their staff were sniggering cheaky pups who needed a good earful but they have improved no end over the last year or so,they have learned that people want service not shite, the penny will drop for NTL as well as the pounds roll away.
July 14th, 2008 at 3:26 am
62